Terms of Service

Welcome to The BeautyBell ("The BeautyBell", "we", "us"). These Terms of Service ("Terms") govern your access to and use of our mobile apps and website (the "Services").

By creating an account or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

We do not provide or perform the services listed on the platform and are not a party to the service contract between Customer and Artist.

• Age: You must be at least 18 years old to use the Services.
• Sign-in: We use Google Sign-In for account creation and login. You must maintain accurate, up-to-date information.
• One account: You may not share your account or create accounts for others without permission.
• Verification (Artists):

We may require artists to complete KYC (Know Your Customer) verification before activation. This may include:

• Uploading a valid government-issued ID card or passport,
• A selfie or other identity verification steps,
• An online interview (if requested), and
• Signing a digital partnership agreement via a secure e-signature platform (e.g.,

Lumin).

Only verified artists who have submitted their ID card and signed the agreement are eligible to receive bookings or payments.

• Suspension / Termination: We may suspend or terminate accounts for policy violations, suspected fraud, or as required by law or store policies.

• Marketplace only: Artists are independent contractors, not our employees or agents.
• No warranty of services: We do not guarantee the quality, timing, legality, licensing, or suitability of services performed by Artists.
• Regulated / medical services: Services requiring professional licenses, medical/clinical care, or otherwise restricted by law are prohibited.

• Listings: Artists are solely responsible for their profiles, prices, descriptions, availability, and compliance with applicable laws/regulations.
• Booking: A booking request from a Customer and acceptance by an Artist forms a contract between Customer and Artist. The BeautyBell is not a party to that contract.
• On-site performance: The service is performed at the agreed location/time. You agree to provide a safe environment and to comply with applicable health, safety, and local regulations.
• Location: The app may request foreground location “when in use” to support booking and discovery features.

• Artist price: The Artist sets a service price ("totalPrice").
• Platform fee: The BeautyBell applies a 15% platform fee on top of the service price. VAT/PPN of 11% is applied on the platform fee only. Rounding to whole IDR may apply.
• Customer charge:

grandTotal = totalPrice + platform fee + VAT/PPN on the platform fee.

• Payment hold and release: Payments are processed and temporarily held via our payment partner (Xendit). Unless blocked by an open support ticket or policy, funds are automatically released to the Artist’s Xendit sub-account approximately 3 hours after the booking end time.
• Payout fees: Any payout fee charged by Xendit (e.g., IDR 2,500) is borne by the Artist. The BeautyBell does not deduct additional payout fees.
• Minimum withdrawal: Artists may only withdraw balances above a threshold (currently IDR 300,000, subject to change). The current threshold is shown in-app.
• Taxes: The BeautyBell declares and remits VAT/PPN on the platform fee. Artists are solely responsible for their own taxes on services.

• Payments: Processed through Xendit XenPlatform and supported e-wallets (OVO, DANA, etc.). We store only provider tokens/IDs, not card or wallet numbers.
• Acceptance / Rejection: If an Artist rejects a booking or fails to respond per policy, the booking may be canceled and Customer refunded.
• Customer cancellations: Cancellation and refund windows are displayed at booking time. Refunds follow that policy and applicable law.
• Support tickets: If a support ticket is opened, we may temporarily block automatic payment release until resolved.
• Chargebacks / Disputes: Managed by Xendit and our support team. You must cooperate with information requests.
• Admin refunds: We may issue refunds consistent with policy, law, or platform integrity.

• Compliance: Artists must comply with all applicable laws and regulations (including licensing) and provide services safely and professionally.
• Verification and Agreement:

- By signing the online agreement, you confirm that you have read, understood, and accepted the partnership terms, and authorize Beauty Bell to verify your identity and retain a copy of your ID for compliance purposes.

- Artists who fail to complete these steps will not be listed or eligible for payment.

• Accuracy: Listings, pricing, availability, and credentials must be truthful and up to date.
• Cancellations and Blacklist: Artists who cancel accepted bookings three (3) times may be blacklisted until support reactivation.
• Payout: Artists must maintain a valid payout method and Xendit sub-account. Any payout fees are borne by the Artist.

• Accurate information: Provide accurate booking details, including safe access to the service location.
• Timeliness: Be present or reachable at the appointment time. No-shows may be charged according to policy.
• Conduct: Treat Artists with respect and comply with safety and health guidelines.

• Platform IP: The BeautyBell and its licensors own all rights to the platform software, logos, and brand elements.
• User content: You grant us a worldwide, non-exclusive, royalty-free license to use, host, reproduce, modify, adapt, publish, and display content you submit (e.g., profile photos, service images, reviews) solely to operate and promote the Services.

You represent that you own or have rights to the content you submit and that it does not infringe others’ rights.

• Reviews: We may display and moderate ratings/reviews and may remove those that violate these Terms or law.

We may implement safety checks, verification, and moderation measures, including ID verification and agreement confirmation for Artists.

Payment processing and wallets are provided by Xendit and supported e-wallet partners (OVO, DANA, etc.) subject to their own terms.

• As-is service: The Services are provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law.
• Marketplace: We do not control or guarantee services performed by Artists and are not responsible for acts or omissions of Artists or Customers.

To the maximum extent permitted by law, The BeautyBell and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or revenues, arising from or related to the Services.

Our aggregate liability to you for any claims shall not exceed the amounts paid or payable by you to us for platform fees in the six (6) months preceding the claim.

You agree to defend, indemnify, and hold harmless The BeautyBell and its a against all claims, liabilities, damages, losses, and expenses (including r arising out of or related to:

1) your use of the Services;

1) your content;

1) your violation of these Terms or law; or

1) your interactions and agreements with other users.

ffiliates from and easonable legal fees)

We may update the Services and these Terms from time to time. We will post changes and update the Effective date. Where required by law, we will provide notice or request consent.

Your continued use after the effective date constitutes acceptance of the updated Terms.

You may stop using the Services at any time.

Upon termination, provisions that by their nature should survive (e.g., IP, indemnity, limitation of liability, payment obligations) will survive.

These Terms are governed by the laws of Indonesia.

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us.
• Severability: If any provision is held invalid, the remaining provisions remain in effect.
• Assignment: You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or asset transfer.
• Force majeure: We are not liable for delays or failures due to events beyond our reasonable control.
• Electronic notices: You consent to receiving notices electronically.

Questions about these Terms: 📧 hello@beautybell .app